Innovation and Thought Leadership @ M2i for Sustainable Markets
Risk Management: Whether
adapting global risk management frameworks used in banks to the Indian microfinance sector, or identifying ill effects of the presence
of informal agents, or highlighting the need to track occurrence of hidden
delinquency – M2i has been at the fore-front.
Holistic HR development: M2i
has performed extensive research on Human Resource issues that organizations
working in Bottom of the Pyramid markets face, asking questions such as:
1.
What is it that operational employees of organizations
working for the economically underprivileged like about their jobs?
2. What
are the perceptions of these operational employees regarding their primary
job-objectives?
3.
What are the sources of anxiety for such
operational employees?
M2i has utilized this research to create specialized modules for
operational employees on topics such as Motivation, Communication and Conflict
Resolution.
M2IDEA: Measurement, Modelling
and Interpretation of Data for Effective Actions
M2i has developed a model of performing primary research which ensures
accurate data collection, rigorous analysis and clear reporting. We call this
model M2IDEA. It includes:
·
Optimal sampling strategy in line with research
objectives
·
Simple questionnaires that avoid respondent
fatigue and fetch accurate data
·
Training enumerators on data collection and data
collection pilots
·
Data entry in validated forms to eliminate
data-entry errors
·
Appropriate statistical analysis for robust and
significant inferences
·
Clear presentation of results
ADDO assessment framework: M2i
has developed the ADDO – Approval, Documentation, Dissemination, Observance –
assessment framework that provides a comprehensive methodology to assess the
congruence an organization displays between its strategic intent and its
operational performance. The framework is illustrated below:
Approval – Organizational
policies that reflect its strategic intent.
|
Documentation – Whether
policies have been elaborated in documented guidelines?
|
Dissemination – Are the
people within the organization aware of the strategic intent and their own
role in achieving it?
|
Observance – Whether the
strategic intent of the organization can be observed in its operational
performance?
|
Code of Conduct Compliance
Assessment (COCA): M2i pioneered the development of the code of conduct
compliance assessment, performing the first of these assessments in the
microfinance sector across the globe. Since the time the first COCA was
performed by M2i in December 2010, these assessments have been used widely by
banks and MFIs to assess adherence to ethical operational practices.
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